Shipping Policy
SHIPPING
All Luster orders are shipped in a discreet package from our warehouse in Oregon.
Every order is normally shipped out within 72 hours from the time of receiving the order.
If a shipping delay occurs, we inform customers of the issue within 72 hours.
Our shipping methods:
- Economy Shipping (FREE): 5 - 8 days
- Standard Shipping ($6.90): 3 - 4 Days
- Express Shipping ($20.00): 1 - 2 days depending on the time the order was placed.
This doesn’t include our 2-3 day processing time.
DELIVERY FAILURE
- Unclaimed Return
- If a parcel is returned to LusterSkin because it was unclaimed, the customer is responsible for the shipping costs.
- LusterSkin is not responsible for unclaimed parcels.
TAX
- We do our best to avoid this situation, but we cannot guarantee it will not get caught on customs.
- If some charges occur, it is the buyer's responsibility since it is beyond our control.
